Sales Representative – Compounding Pharmacy

JOB SUMMARY:

Candidates MUST have at least 2 years prior Sales/Pharmaceutical Sales experience. At least 3 years of Pharmacy, Compounding Pharmacy, or related industry experience is preferred.

We are seeking entrepreneurial candidates with a BA/BS with existing relationships with Physicians in the Philadelphia and surrounding area. Candidates must know how to reach beyond traditional pharmacy and healthcare and exhibits passion for serving our doctors, patients and growing our specialty pharmacy business. The successful candidate must possess strong interpersonal, teamwork, organizational and workload planning skills.

The ideal candidate would have already worked in pharmacy and have experience in outside Sales in Compounding Pharmacy and Customer Service. Along with compounding pharmacy experience, we will look to existing team building, presentation, research and high level of professionalism, communication and overwhelming interest with our business and healthcare community.

JOB RESPONSIBILITIES:

• Responds to customer, doctor’s office, patients via telephone, while meeting all corporate guidelines and performance standards.
• Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified.
• Records, investigates and resolves member complaints as detailed in the Grievance Procedure narrative.
• Recommends new ideas for growth and development of sales.
• Logs, tracks and appropriately documents all issues utilizing on-line systems and procedures, and in accordance with all applicable guidelines and requirements.
• Demonstrates based behaviors such as initiative, accountability and value.
• Performs skills necessary to create a high-quality customer experience.
• Proactively generate sales for new customers in a timely manner via cold calling and follow-up from sales leads.
• Demonstrate thorough knowledge of the organization’s Pharmaceutical products and services.
• Qualify, engage, validate customers’ needs and close opportunities using strong interpersonal skills.
• Sell in accordance with company policy, procedures and culture while implementing corporate sales POA.
• Use of CRM to consistently provide strong customer follow-up and weekly progress reports to sales management.

JOB QUALIFICATIONS:

• Must have at least 2 years of prior Sales/Pharmaceutical Sales experience or practical work experience.
• At least 3 years of Pharmacy or related Industry experience is preferred.
• A Bachelor’s degree is preferred.
• Candidates must have a Driver’s License in good standing without recent infractions.
• Proven ability for excellence in customer service/Sales.
• Strong written and verbal communication skills and an ability to work with people from diverse backgrounds.
• Ability to multi-task, good organizational and time management skills.
• Ability to work with all levels of management.
• Ability to act on feedback provided by showing ownership of his or her own development.
• Ability to read, analyze, and interpret verbal and written instructions.
• Ability to effectively present information and respond to questions from members.
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Ability to work independently as well as in a team setting.

TECHNICAL SKILLS/QUALIFICATIONS:

• Proficiency in Salesforce.com or other CRM software and reporting.
• Knowledge of email systems such as Microsoft Outlook sufficient to communicate with both internal and external contacts.
• Knowledge of Word and/or Excel sufficient to enter data.
• Knowledge of working within a database.

COMPANY INFORMATION:
Boothwyn Pharmacy is a PCAB and ACHC Accredited Pharmacy, specializing in serving the specialty, custom compounding and veterinary patient. Boothwyn Pharmacy has provided quality healthcare solutions since 1933 and maintains a state-of-the-art compounding laboratory for specialty and veterinary medications.

Boothwyn Pharmacy’s focus on their “patient-centric” model of pharmacy business. We put the patient first by offering modern conveniences with our Mobile Application, online refills and free enrollment in our Med-Sync program. Expanding its services, Boothwyn Pharmacy now provides: Traditional Pharmacy Services, Durable Medical Equipment and Supplies, Specialty, Infusion and Compounded Medications for Patients, Doctors and Veterinarians.

Job Type:
Full-time

Required experience:
Compounding Pharmacy: 2 years

Compounding Pharmacy Technician (Certified)

Boothwyn Pharmacy – Kennett Square, PA

We are seeking a unique individual with a positive disposition that knows how to reach beyond traditional pharmacy and healthcare and exhibits passion for serving our doctors, patients and growing our compounding pharmacy business. The ideal candidate would have already worked in veterinary medicine or pharmacy, preferably in compounding pharmacy or the pharma industry.

Who we are looking for:

• A genuine team player who leads with actions not just words.
• A punctual, dependable, positive professional with a “Can Do” attitude.
• Takes pride in all work, stressing accuracy, precision and integrity of work performed.
• Thrive in a ‘fast-paced’ environment, requiring standing and moving for long periods of time.
• Demonstrates unwavering ability to follow very specific procedures and guidelines
• Possesses strong basic math skills such as averages, percentages, and ratios
• Utilize math skills and operate lab equipment to mix the medication
• Maintain careful documentation and exercise quality control to ensure quality product is produced consistently.
• Demonstrates a methodical and disciplined approach to all assigned work.

Responsibilities and essential job functions include but are not limited to the following:

• Function within the limits of the law and Boothwyn Pharmacy policies and procedures. This includes HIPAA regulations.
• Correctly read prescription, interpret physician intent, and process prescription in The Compounder system in a precise, efficient manner.
• Prepare correct formula log sheet for standard items. Non-standard items should be referred to the Compounding Pharmacist.
• Accurately and efficiently compound orders following formulas. This includes mixing, packaging, labeling, and associated record keeping. Present order and supporting items to pharmacist in an ordered, logical manner for final check prior to dispensing.
• Clean and maintain equipment following daily, monthly & annual procedures.
• Work with pharmacist to maintain ingredient, equipment and batched product inventories at acceptable levels
• Understand and perform order check-in/return/reorder process without need for supervision or follow- up.
• Conduct oneself in a manner upholding the moral and ethical practice of pharmacy.
• Provide prompt, friendly service to the clients, handle patient complaints in a caring and efficient manner.
• Exhibit proper telephone procedures at all times. This includes answering phones within 3 rings.
• Be properly attired in clean scrubs and wear appropriate safety equipment per Boothwyn Pharmacy standard operating procedures.
• Work to maintain a safe, clean workplace and demonstrate an understanding of emergency/disaster plans.
• Perform other tasks and duties assigned by Pharmacist Manager Compounding Division to assist in the smooth, efficient operation of the lab.

Desired Skills & Experience

Education: High School Diploma Required. Associate’s or Bachelor’s degree in a Health Science related field is preferred

Experience: 2+ years pharmacy or veterinary practice related industry experience is required or 1+ year compounding experience (preferred)

Licenses/Certifications: Certified Pharmacy Technician Required (PCTB or CPhT) IS REQUIRED

Special Skills:

• Ability to handle multiple tasks within prescribed timeframes.
• Ability to work and communicate well with pharmacist, health care professionals, patients, peers and superiors in a cordial and professional manner.
• Ability to take initiative to efficiently and accurately fulfill the duties and responsibilities of position.
• Must be detail-oriented and inclined to make few mistakes.
• Must be committed to close follow-up and completion of all assigned tasks.
• Must possess a basic understanding of Microsoft Office software, QS-1, Compounder
• Ability to operate basic office equipment such as copier, fax, telephone
  Measurements of Performance:
• All of the above tasks and duties are completed accurately and in a timely manner.
• Customer Service is courteous, prompt, and accurate.
• Demonstrated teamwork and initiative.

Physical Requirements:

This position requires the employee to be in good physical condition. The employee will perform light to moderate lifting (40 pounds or less to waist level) and carrying with some stooping or crouching to pick up items. The employee must have the visual acuity to see clearly up close and read on paper and the computer smaller fonts (10 to 12 point) and to safely operate a vehicle. Excellent listening skills are required in order to efficiently gather information from patients and clients and communicate the information to other staff and/or healthcare providers. Above average speaking skills are required to effectively communicate with other staff, patients and healthcare providers/coordinators. The employee will sit, stand and walk throughout the day depending on the task(s) being performed.

Job Type: Full-time

Pay: $18.00 – $22.00 per hour

Required license or certification:
Driver’s License

Warehouse Associate

Boothwyn Pharmacy – Kennett Square, PA

Duties and Responsibilities

• Managing all purchasing and stocking of related materials to the business (pharmaceutical supplies, office supplies, files, other products, etc.)
• Inventory control for pharmaceutical supplies (bases, machinery, packaging, etc.) and maintains packaging supplies.
• Maintains and updates any price updates and changes for inventory
• Maintains and updates all stock and pharmacy returns
• Manages disposal of unused, expired products
• Communicate with other departments.
• Operation of a computer for word processing, email correspondence and documentation.
• Responds to requests from Pharmacy Manager
• Assists with packing and shipping
• Occasionally delivery
• Maintains clean and orderly operation
• Performs other related duties as assigned.

Job Requirements

1. Current valid Driver’s license required with good insurable driving record.
2. Background check

Competencies/Skills

• Teamwork
• Problem identification and problem-solving skills
• Previous experience in maintenance, inventory management, logistics
• Good judgment
• Thoroughness/Attention to detail
• Ability to prioritize/time management/meet deadlines
• Flexibility
• Competency using Microsoft Excel, Word, and Outlook at the level necessary to appropriately prepare reports, schedule deadlines and meetings, perform evaluations as necessary.
• Ability to clearly communicate (written and orally) both to management as well as to staff and hold staff accountable when necessary.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Must be able to lift to 20 lbs. The employee is frequently required to stand; walk; use hands, handle or feel; and reach with hands and arms.

Fulfillment Technician 

Boothwyn Pharmacy – Kennett Square, PA

Works closely with the pharmacist to ensure the health and safety of patients.Supports the pharmacist by locating, dispensing, packing, labeling, and shipping orders in a timely manner following all laws and regulations as well as Boothwyn Pharmacy policies and procedures. Provides friendly customer service to patients and health care professionals.

ESSENTIAL FUNCTIONS:

Pharmacy Compliance:

• Function within the limits of the law and Boothwyn Pharmacy policies and procedures. This includes HIPAA regulations.
• Clean and maintain equipment following daily, monthly, & annual procedures.
• Be properly attired in clean scrubs and wear appropriate safety equipment per Boothwyn Pharmacy standard operating procedures. (Clean scrubs are provided daily.)
• Work to maintain a safe, clean workplace and demonstrate an understanding of emergency/disaster plans.
• Receiving and verifying the accuracy and authenticity of prescriptions

Prescription Fulfillment:

• Correctly read prescription, interpret physician intent, and process prescription in The Compounder system in a precise, efficient manner under Pharmacist supervision.
• Work with the pharmacist to maintain ingredient, equipment, and batched product inventories at acceptable levels.
• Stocking the fulfillment area with finished products and necessary materials
• Prepare the order for pharmacist review prior to shipment.
• Sorting, stocking and labeling compounded medications.
• Conduct oneself in a manner upholding the moral and ethical practice of the pharmacy.
• Ensure medications are properly stored.
• Provide prompt, friendly service to the clients. Handle patient complaints in a caring and efficient manner.

Process Administration:

• Perform other tasks and duties assigned by Pharmacist Manager Fulfillment Division to assist in the smooth, efficient operation of the fulfillment area.
• Supporting pharmacist in the daily operations of the fulfillment area.
• Administrative task as assigned.

Performs other duties as requested by senior management

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS AND ABILITIES:

• Ability to work and communicate well with pharmacist, peers, and superiors in a cordial and professional manner.
• Excellent listening and communication skills
• Must be detail-oriented and inclined to make few mistakes.
• Committed to close follow-up and completion of all assigned tasks.
• Demonstrate teamwork and initiative.
• Ability to complete tasks in a timely manner.

TECHNICAL SKILLS:

• Ability to understand Microsoft Office software, QS-1, Compounder
• Ability to operate basic office equipment such as copier, fax, telephone

EDUCATION: High School Diploma or equivalent

EXPERIENCE: Requires at least some job-related experience

To apply to any of the above jobs please email your resume to [email protected]