Sales Representative - Compounding Pharmacy
Candidates MUST have at least 2 years prior Sales/Pharmaceutical Sales experience. At least 3 years of Pharmacy, Compounding Pharmacy, or related industry experience is preferred.
We are seeking entrepreneurial candidates with a BA/BS with existing relationships with Physicians in the Philadelphia and surrounding area. Candidates must know how to reach beyond traditional pharmacy and healthcare and exhibits passion for serving our doctors, patients and growing our specialty pharmacy business. The successful candidate must possess strong interpersonal, teamwork, organizational and workload planning skills.
The ideal candidate would have already worked in pharmacy and have experience in outside Sales in Compounding Pharmacy and Customer Service. Along with compounding pharmacy experience, we will look to existing team building, presentation, research and high level of professionalism, communication and overwhelming interest with our business and healthcare community.
*Responds to customer, doctor’s office, patients via telephone, while meeting all corporate guidelines and performance standards.
*Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified.
*Records, investigates and resolves member complaints as detailed in the Grievance Procedure narrative.
*Recommends new ideas for growth and development of sales.
*Logs, tracks and appropriately documents all issues utilizing on-line systems and procedures, and in accordance with all applicable guidelines and requirements.
*Demonstrates based behaviors such as initiative, accountability and value.
*Performs skills necessary to create a high-quality customer experience.
*Proactively generate sales for new customers in a timely manner via cold calling and follow-up from sales leads.
*Demonstrate thorough knowledge of the organization’s Pharmaceutical products and services.
*Qualify, engage, validate customers’ needs and close opportunities using strong interpersonal skills.
*Sell in accordance with company policy, procedures and culture while implementing corporate sales POA.
*Use of CRM to consistently provide strong customer follow-up and weekly progress reports to sales management.
*Must have at least 2 years of prior Sales/Pharmaceutical Sales experience or practical work experience.
*At least 3 years of Pharmacy or related Industry experience is preferred.
*A Bachelor’s degree is preferred.
*Candidates must have a Driver’s License in good standing without recent infractions.
*Proven ability for excellence in customer service/Sales.
*Strong written and verbal communication skills and an ability to work with people from diverse backgrounds.
*Ability to multi-task, good organizational and time management skills.
*Ability to work with all levels of management.
*Ability to act on feedback provided by showing ownership of his or her own development.
*Ability to read, analyze, and interpret verbal and written instructions.
*Ability to effectively present information and respond to questions from members.
*Ability to define problems, collect data, establish facts and draw valid conclusions
*Ability to work independently as well as in a team setting.
*Proficiency in Salesforce.com or other CRM software and reporting.
*Knowledge of email systems such as Microsoft Outlook sufficient to communicate with both internal and external contacts.
*Knowledge of Word and/or Excel sufficient to enter data.
*Knowledge of working within a database.
Boothwyn Pharmacy is a PCAB, ACHC, URAC and NABP Accredited Pharmacy, specializing in serving the specialty, custom compounding and veterinary patient. Boothwyn Pharmacy has provided quality healthcare solutions since 1933 and maintains a state-of-the-art compounding laboratory for specialty and veterinary medications.
Boothwyn Pharmacy's focus on their "patient-centric" model of pharmacy business. We put the patient first by offering modern conveniences with our Mobile Application, online refills and free enrollment in our Med-Sync program. Expanding its services, Boothwyn Pharmacy now provides: Traditional Pharmacy Services, Durable Medical Equipment and Supplies, Specialty, Infusion and Compounded Medications for Patients, Doctors and Veterinarians.
Compounding Pharmacy: 2 years
Required license or certification: